Refund & Return Policy

Effective Date: 1/1/2025

At Sabah Publication, we strive to provide high-quality Islamic books and ensure customer satisfaction. However, due to the nature of printed products, we have set the following refund and return policies:

1. Returns Eligibility

We accept returns only under the following conditions:

• You received a damaged or defective product.
• You received the wrong item or an incomplete order.
• The return request is made within 7 days of delivery.

To initiate a return, please contact us at returns@sabahpublication.com with your order number, photo evidence (if applicable), and reason for return.

2. Non-Returnable Items

• E-books or downloadable digital products
• Books with obvious signs of use
• Sale or discounted items
• Gift cards

3. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7–10 business days.

4. Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item).